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Order Cancellation Terms and Conditions

Due to the change of service platform policy, all successful / canceled orders are subject to platform service fee.

For some customers who often cancel their orders for no reason, which increases our platform fees and processing time, we have no choice but to charge a cancellation fee.

If you would like to change the product in your order or the shipping method, etc., you can contact us to make the changes without having to cancel your order and reorder.

NO CANCELLATION FEE

  • If the ordered item is out of stock

CANCELLATION FEE REQUIRED**

  • If there are no out-of-stock items in your order and the order is cancelled for purely personal reasons.
  • If your order has out-of-stock items and you cancel your order after the items arrived.

**The order cancellation fee is as follows :

  • 2% platform transaction fee (minimum handling fee of HK$15) - when the order status is " All Items In Stock and Unfulfilled ".
  • 5% handling and restocking fee (minimum handling fee of HK$30) - when the order status is " All Items In Stock and All Collected / Fulfilled ".
  • 15% handling fee - when the order contains any type of modification work and the work is already being processed.
  • 25% handling fee - when the order contains any type of modification work and the work has been completed.

Bank charges for wire transfer orders will not be refunded.

Refund procedure will only be done after the buyer agrees and accepts these terms.