To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Used and opened items are not accept return.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There will be no refund for the shipping cost of the orders, The buyer also needs to bear the return shipping costs
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to:
WGC ( HONG KONG ) LTD
Unit A, 6 Floor
Ka To Factory Building
2 Cheong Yue Street
Lai Chi Kok
Hong Kong SAR China
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over HK Dollars $500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund of shipping fee
In the following cases, the shipping fee will not be refunded
- Delivery delay (except for the freight company to bear the compensation, WGC will not be responsible for all delay compensation, please visit the relevant transportation provider webpage for details)
- The address of the consignee cannot be delivered, WGC will charge all the transportation fees, and the consignee will also need to pay the return fee (if any)
- If the consignee refuses to clear customs or pay taxes, WGC will charge all the transportation fees, and the consignee will also need to pay the return fee (if any)
Restocking & Handling Fee
For your personal reason to return the shipment, WGC charge 10% handling & restocking fee ( your item must be unused and in the same condition that you received it. It must also be in the original packaging ) & ( The buyer is responsible for all risks during the return process, such as loss / damage / unable to clear customs, etc. )