Frequently Asked Questions

• If you have just created an account, please check your mailbox and activate your account.
• If you forgot your password, please reset it.

The order record in My Account will only record the original order, if there are any changes to the items in your order, they will not be shown here and the updated order will only be sent to your email address.

Local Orders: Missing or Incorrect Items

• Self-Pickup: Please inspect your items carefully upon pickup. No returns or exchanges will be accepted once you leave the premises.
• Shipped Orders: We will verify our dispatch photo records. If we confirm that the mistake is on our end, we will arrange for replacement parts or an exchange.

Local Orders: Defective Items

• Self-Pickup: Please inspect your items carefully upon pickup. No returns or exchanges will be accepted once you leave the premises.
• Shipped Orders: We generally test all products before shipping to ensure they pass quality checks. If you need assistance with a defective item, please bring the product to our office during business hours. For online support, please record a video of the issue, upload it to YouTube, and send us the link for review.

Overseas Orders: Missing or Incorrect Items

• We will verify our dispatch photo records. If we confirm that the mistake is on our end, we will arrange for replacement parts or an exchange.

Overseas Orders: Defective Items

• Please record a video demonstrating the issue, upload it to YouTube, and send us the link along with a detailed explanation. We will reply after reviewing the case or forward it to the manufacturer for further follow-up.

Important Notes:

• Buyers must provide their order number for all after-sales inquiries.
• If assessed as a manufacturing defect, the case will be forwarded to the supplier/manufacturer for investigation and resolution. We appreciate your patience during this process.
• If determined to be natural wear and tear from normal use, we will recommend the relevant replacement parts.

If your country or region is not listed,
it means we are unsure whether airsoft guns can be imported there.
Please check with your local customs office or airsoft association.

Sorry, we are unable to ship airsoft or replica gun accessories to the country or region of your choice.

Sorry, we can only accept shipments of non-sensitive products! Anything that looks like a gun or its parts cannot be shipped.

Yes, we can ship all airsoft guns and related items to your country.

No, airsoft items difficult to clear customs

We apologize, but we are unable to ship airsoft guns or related accessories to Brazil.

Only airsoft accessories and parts can be shipped. Complete airsoft guns cannot be shipped to Bulgaria.

Only airsoft accessories and parts can be shipped. Complete airsoft guns cannot be shipped. Additionally, the following items will not be shipped: receivers, slides, frames, GBB bolt carriers, shells, magazines, silencers, and tracer units (or tracer BBs). For inquiries regarding the purchase of complete airsoft guns, please contact our Canadian partner, Trigger Airsoft.

We apologize, but we can only ship non-sensitive products. Any items that resemble a firearm or firearm parts cannot be shipped to Chile.

Only airsoft accessories and parts can be shipped. Complete airsoft guns cannot be shipped to Colombia.

Yes, we are able to ship all airsoft guns and related items to Croatia.

Yes, we can ship all airsoft guns and related items to your country.

Yes, we can ship all airsoft guns ( UPS only ) and related items to your country.

We apologize, but we can only ship non-sensitive products. Any items that resemble a firearm or firearm parts cannot be shipped to Estonia.

Yes, we are able to ship all airsoft guns and related items to Finland.

Yes, we can ship all airsoft guns and related items to your country.

We apologize, but we can only ship non-sensitive products. Any items that resemble a firearm or firearm parts cannot be shipped to Georgia.

Only airsoft accessories and parts can be shipped. Complete airsoft guns cannot be shipped to Germany. Additionally, the following items cannot be shipped: flashlights, lasers, and steel slides.

Yes, we can ship all airsoft guns and related items to your country.

Yes, we are able to ship all airsoft guns and related items to Hungary. However, please note that we cannot ship liquid products, such as lubricants.

Sorry, we are unable to ship airsoft or replica gun accessories to the country or region of your choice.

We apologize, but we can only ship non-sensitive products. Any items that resemble a firearm or firearm parts cannot be shipped to Indonesia. Please note that the recipient must provide a Tax Identification Number (NPWP) or an Indonesian National Identity Number (NIK) for customs clearance.

Sorry, we are unable to ship airsoft or replica gun accessories to the country or region of your choice.

Sorry, we are unable to ship airsoft or replica gun accessories to Israel.

Yes, we are able to ship all airsoft guns (under 1 Joule) and related items to Italy.

Yes, we are able to ship all airsoft guns (under 1 Joule) and related items to Japan. Please note that full metal revolvers are excluded and cannot be shipped. For more information, please contact our live customer support.

We apologize, but we can only ship non-sensitive products. Any items that resemble a firearm or firearm parts cannot be shipped to Kazakhstan.

Only airsoft accessories and parts can be shipped. Complete airsoft guns cannot be shipped to Latvia.

Only airsoft accessories and parts can be shipped. Complete airsoft guns cannot be shipped to Lithuania.

Yes, we are able to ship all airsoft guns and related items to Luxembourg.

Sorry, we can only accept shipments of non-sensitive products! Anything that looks like a gun or its parts cannot be shipped.

Sorry, we can only accept shipments of non-sensitive products! Anything that looks like a gun or its parts cannot be shipped.

Sorry, we are unable to ship airsoft or replica gun accessories to the country or region of your choice.

Yes, we are able to ship all airsoft guns and related items to Moldova.

Yes, we are able to ship all airsoft guns and related items to the Netherlands. Please note that this is restricted to NABV members only.

Yes, we are able to ship all airsoft guns and related items to New Zealand. Please note that an import permit is required for airsoft guns. The consignee must apply for a one-time import license from the local police department prior to shipping.

Yes, we can ship all airsoft guns and related items to your country.

We apologize, but we can only ship non-sensitive products. Any items that resemble a firearm or firearm parts cannot be shipped to Peru.

Sorry, we can only accept shipments of non-sensitive products! Anything that looks like a gun or its parts cannot be shipped.

Yes, we can ship all airsoft guns and related items to your country.

Due to a number of cases of non-payment of local charges, WGCShop will no longer dispatch any airsoft guns or related products to retail buyers in Portugal

Yes, we are able to ship all airsoft guns and related items to Romania.

Sorry, we are unable to ship airsoft or replica gun accessories to the country or region of your choice.

We apologize, but we can only ship non-sensitive products. Any items that resemble a firearm or firearm parts cannot be shipped to Serbia.

Only airsoft accessories and parts can be shipped, Complete airsoft guns can’t be ship

Sorry, we are unable to ship airsoft or replica gun accessories to the country or region of your choice.

Sorry, we are unable to ship airsoft or replica gun accessories to the country or region of your choice.

Yes, we can ship all airsoft guns ( Under 0.2J ) and related items to your country.

Only airsoft accessories and parts can be shipped, Complete airsoft guns can’t be ship

Yes, we are able to ship all airsoft guns and related items to Sweden.

Only airsoft accessories and parts can be shipped. Complete airsoft guns cannot be shipped to Switzerland. Additionally, please note that we do not ship AR upper and lower receivers.

We apologize, but we can only ship non-sensitive products. Any items that resemble a firearm or firearm parts cannot be shipped to Taiwan.

Sorry, we can only accept shipments of non-sensitive products! Anything that looks like a gun or its parts cannot be shipped.

Yes, we can ship all airsoft guns and related products to the UK. However, customers purchasing complete airsoft guns must hold a valid UKARA membership and provide their membership number when placing the order. Parts and accessories do not require a UKARA membership.

Please note: If you do not have a valid UKARA membership, we cannot process your order for a complete gun, and we do not accept requests to disassemble a complete gun into parts for shipping.

Due to the ongoing US tariff disputes and the new "GCC" and CPSC (Consumer Product Safety Commission) policies enforced by US Customs, overseas imports are facing significant impacts. In response, WGC Shop is implementing the following policy updates for orders shipping to the United States:

Effective immediately, we will no longer ship the following items to the US:

• All complete airsoft guns
• DNA products
• Products with UMAREX licensed trademarks
• Products with unauthorized trademarks
• GBB receivers, triggers, hammers, silencers, etc.

Due to the current tariff situation, low-value orders are subject to disproportionately high import duties (e.g., orders under $70 USD may face nearly 100% tariffs, while $130 USD orders face around 60%).

• We will no longer accept orders under HKD 500 (approx. USD 70).
• To mitigate shipping and customs risks, we have set a maximum cap of HKD 3,000 (approx. USD 380) per order.

Please ensure you are fully aware of the latest US customs duty rates before placing your order and making a payment.

Customs Clearance & Compliance

• Customs clearance may take longer than usual. We appreciate your patience during this process.
• Please pay close attention to any messages or emails from UPS and assist them promptly to complete the clearance procedure.

Customers who refuse to pay their import duties will be permanently blacklisted from our store.

Sorry, we can only accept shipments of non-sensitive products! Anything that looks like a gun or its parts cannot be shipped.

The UPS shipping rates shown on the online store do not include remote area charges, and UPS will charge additional fees for remote areas.

WGCShop's website currently uses a real-time inventory system. You can check the latest stock status directly on the product page. Simple and clear!.

• In stock: More than 10 pcs available
• Low stock: Less than 10 pcs available
• Very low stock: Less than 6 pcs available
• Out of stock / Sold Out: Currently unavailable
• Backorder / Pre-Order: Available for advanced order

For out-of-stock items, simply click the 👉 "Notify Me When Available" 👈 button on the right side of the product page. You will be automatically notified via email once it arrives!

For out-of-stock items that are available for purchase (backorder/pre-order), you can check the estimated arrival time on the product page, as shown in the image below.
Note: (If the item cannot arrive within the displayed timeframe, you can cancel the order without any handling fees.)

For out-of-stock items that cannot be purchased, we unfortunately cannot confirm an arrival time. 💔 We sincerely apologize! 😥

Regarding the arrival time of new products, you can check the 📆 "Batch Date" on the product page (if provided).
🚢 Note: The batch date is only an estimated date. The final arrival date will be confirmed after shipment. 😜

We do not have a physical store, and all purchases are made exclusively through our online shop. To save you a wasted trip, please note that we do not accept walk-in customers, so kindly place all your orders online. Thank you!

We only provide muzzle velocity adjustment service for export areas that are restricted by regulations, we do not provide any other airsoft modification or enhancement service.

We generally do not offer a product warranty, with the exception of certain distributed brands for which a limited warranty is provided locally in Hong Kong.

For standard online orders, if there are any defects or issues with the item you received, please contact us within 7 days of receipt, and we will handle it on a case-by-case basis.

[Important Policies & Exceptions]

• Local Pickup Orders: Customers are required to inspect and verify their items on the spot at the time of pickup.

• "No-Test" Requests: To ensure quality, we normally test products before shipping. If a customer specifically requests "no testing before shipping," please note that no replacements or returns will be accepted if any issues arise later.

For questions regarding product usage and operation, we provide 30 days of technical support. After 30 days, further support will be provided directly by the manufacturer (if available).

Friendly Reminder: Using high-quality BBs, Green Gas, and batteries will effectively reduce the chance of malfunctions. Since there are many OEM brands on the market with unpredictable quality, WGC highly recommends purchasing factory-original branded BBs and Green Gas.

Note: For overseas customers, if a strict product warranty and comprehensive after-sales service are essential to you, we strongly recommend purchasing directly from physical stores or authorized dealers in your own country.

Under no circumstances do we accept walk-in purchases. All visitors must place their orders through our online store. You can choose to have your order delivered to your hotel or an SF Express location.

• Delivery (Credit Card / PayPal):
  If you pay via PayPal or credit card, you must select the delivery option. Please provide a valid Hong Kong delivery address at checkout (e.g., your hotel, or a nearby SF network: SF Business Station, SF Store, SF Service Partner, or SF Locker).
• Self-Pickup (Bank Transfer / Remittance):
  If you prefer to pick up the items yourself, please select "Hong Kong - Bank Remittance / Bank Transfer" at checkout. After making the payment, please contact us to confirm your order and schedule a pickup date.

Important Notes:

• Our location is for pick-up only, we do not provide in-store shopping services. Travelers cannot purchase or add items on-site during pick-up.
• Our business hours are Monday to Friday (closed on public holidays). Travelers should allow 3-5 working days for order processing to ensure the items are delivered smoothly during your stay in Hong Kong.

SF Express

We offer a special order service for unlisted items! Here is how it works:

• Provide Details: Let us know the brand, model, part number, or provide a product link.
• Leave Your Email: You must provide an email address so we can process and follow up on your request. No upfront deposit is required.
• Check Our Bot: Exploded views and parts lists for select airsoft guns are available online. Try our 🔗 WGC Part Search Bot to find what you need quickly.

⚠️ Please Note: We will do our absolute best to source the items, but we cannot guarantee availability or provide an exact Estimated Time of Arrival (ETA). You will be notified via email as soon as the item arrives.

You can see the delivery method and charges on the checkout page. The transit time depends on which method you choose.

Hong Kong

• SF Express
• Lalamove

Oversea

• EMS is usually 1-2 weeks.
• e-Express is usually 2-4 weeks.
• UPS is usually 1 week

The exact time depends on the region, customs clearance, etc. and cannot be guaranteed.

If you can't see the shipping method and charges on the checkout page, it means we don't ship Airsoft products to that area.

UKARA stands for the United Kingdom Airsoft Retailers Association. It operates a national database of registered, verified airsoft players in the UK and serves as the most widely accepted "specific defense" allowing individuals to legally purchase Realistic Imitation Firearms (RIFs)

How to Get UKARA Registration?
website : https://www.ukara.org.uk

If your order still appears as unpaid after completing a payment via PayPal, Visa, or Mastercard, it is usually due to one of the following reasons:

1. The payment was unsuccessful: Please check your email inbox (including the spam or junk folder) for a receipt from the payment platform. If you did not receive one, the transaction likely failed. We advise contacting your card issuer or bank to confirm the status.
2. The transaction is under review: If you received a payment confirmation email but the order remains unpaid, the payment platform may be reviewing the transaction. Your order status will automatically update once the review is complete.

If you need further assistance, please reach out to our live customer support team.

Please send us a copy of your payment receipt.

Local payments in Hong Kong will be verified on the next business day, while bank wire transfers from overseas customers require a longer confirmation time.
If you receive any automated payment reminders during this period, please ignore them.

Prices do not include any import duties and taxes, please check your local import regulations.

We use Hong Kong Dollars as the base currency. The online store uses real-time automatic currency conversion to facilitate the user to know the approximate price in the currency he/she is familiar with, and the price will be in Hong Kong Dollars at the checkout.

In accordance with carrier policy requirements, inflatable magazine are shipped without pre-filled compressed gas. This may cause the valve O-ring to shrink and leak

The remedy is straightforward, simply inflate the magazine once or twice and set it aside. This allows the O-ring to absorb oil and expand, preventing leaks. Or, apply a small amount of lubricant to the valve O-ring to facilitate expansion.

The MP2A1 gas magazine can be used in the UZI 50 CO2 airsoft gun, but overall performance will be degraded.

If you want to use gas magazine on your UZI 50 CO2 airsoft gun without sacrificing performance, we recommend that you replace the loading nozzle with “ Batch 3 Gas Loading Nozzle"

The VFC AR GBBR system has undergone multiple iterations, and its magazine specifications have evolved accordingly. Choosing the correct magazine generation is crucial to ensuring optimal gas efficiency, recoil, and bolt-stop functionality.

To prevent the red dot mount from becoming losse and wobbling during PDP Gas Blowback Pistol installation, it's essential to apply threadlocker to the mounting screws.

ARC PE® ( Performance Enhanced Edition )
As Our Most Performance AEG Series, PE Edition is Equipped w/ Co-Developed Custom ETU Made by Renowned Airsoft ETU Manufacturer PERUN. This Most Advanced ETU System Featuring:

• Electronic Fuse
• 2-Burst Mode Ready (For AK12 Only)
• Adjustable Trigger Sensitivity (5 Levels)
• Ajustable Pre-cocking (8 Levels)
• Binary Trigger
• Fire Mode Setting
• ROF Deduction
• Li-Po Alarm
• Diagnostic System

ARCTURUS RS™ Reinforced Polymer Precision Rotary Hop-Up Unit
ARCTURUS RS™ High Torque Neodymium Motor 21T/23T w/ MIM Steel Pinion Gear
ARCTURUS RS™ CNC Steel Machined 13:1 Gear Set
ARCTURUS V3 Tunable Trigger Stopper *
PE Products Offer Superior Performance and An Unparalleled Airsoft Experience. Engineered For Maximum Efficiency and Precision, From Advanced Technology To Meticulous Craftsmanship, They are Designed To Exceed Expectations and Cater To The Most Discerning Customers. 

ARC FE® ( Feature Enhanced Edition )
FE Edition is Tailored for Seasoned Players Seeking High-performance AEGs. Equipped w/ the ARC FE® ETU System, Offering Advanced Features for Airsoft Specialists:

• 7-Level Pre-Cocking
•  8-Level Active Braking
• Adjustable Trigger Sensitivity & Reset Distance for Various Trigger Setting Preference even Hair Trigger
•  Adaptive Algorithm-Driven Progressive Trigger
• Programable Fire Mode Including Binary w/ Automatic Ramping
• Low Battery Warning
•  Electronic Fuse

ARC SE® ( Standard Enhanced Edition )
SE Edition is designed for Beginner to be their High-Performanced yet Affordable AEG. It come w/ ARC SE® ETU System Featuring :

• Fast Response Trigger w/ No Electronic Setting Delay on Fast Semi
• 2-Level Active braking
• 2-Level Pre-cocking
• Programable Fire Modes
•  Low Battery Warning
• Electronic Fuse

• If you paid with PAYPAL, the payment will be refunded directly to your PAYPAL account.
• For payments made using VISA/MASTER platform, it takes approximately 10 working days to process the refund.
• For PAYME and FPS payments, refunds take approximately 5-7 working days to process.

We apologize, but we do not offer any form of expedited service or paid priority options. All orders are processed and packed strictly in the order they are received, following our standard operating procedures. Rest assured, our team is working hard to dispatch your order as quickly as possible.

Simply add your desired items to the shopping cart and enter your ZIP Code on the checkout page. Our system will automatically calculate and display the exact shipping cost. If no shipping options appear during checkout, please contact our customer support team for assistance.

Because airsoft guns are considered sensitive items, the recipient may be required to provide additional information to assist with customs clearance. Once you receive notification that your order has shipped, please monitor the tracking updates closely. If the tracking indicates that you need to submit additional information or pay import duties, please contact your local UPS office as soon as possible to avoid incurring additional storage fees.