Welcome to WGCShop, Trusted Since 1998.

Asian Airsoft Distributor

Real-Time Stock Status, Worldwide Shipping

Refund policy

Return Policy
Goods may be returned within 7 days of receipt, provided they are unused, in their original condition, and in their original packaging. We do not accept returns for items that have been used or opened. Additionally, we cannot accept returns for intimate or hygiene products, hazardous substances, flammable liquids, or gases.

Please note that all outward and return shipping fees, as well as taxes, are non-refundable. A restocking fee may also apply. Returns will not be accepted after 7 days from the date of receipt or pickup.

Defective Items, Technical Support & Warranty
Any issues or defects with the received goods must be reported within 7 days of the receipt date. WGC provides 30 days of product technical support, starting from the date of receipt. Please note that all products sold overseas are strictly not covered by any warranty services.

Refund Process
Once your return is received and inspected, we will send you an email to notify you of its arrival and whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Next, contact your credit card company, as it may take some time before your refund is officially posted. Then, contact your bank to check for standard processing times. If you have done all of this and still have not received your refund, please contact us at support@wgcshop.com.

Sale Items
Special offers and sale items are strictly non-refundable and not eligible for return.

Return Shipping Instructions
To return your product, please mail it to:
WGC ( HONG KONG ) LTD
Unit A, 6th Floor, Ka To Factory Building
2 Cheong Yue Street Lai Chi Kok,
Kowloon Hong Kong

You are responsible for paying your own shipping costs for returning an item. If you receive a refund, the cost of return shipping will be deducted from it. If you are shipping an item valued over HK$500, we highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Non-Refundable Shipping Scenarios
Shipping fees will not be refunded in the following situations:

  • Delivery delays: WGC is not responsible for compensation due to delays (unless the freight company provides compensation). Please consult the relevant transport provider's website for details.

  • Undeliverable addresses: If a package cannot be delivered due to an incorrect address, WGC will charge for all outward transport fees, and the buyer will be responsible for any return shipping fees.

  • Customs and tax refusal: If the consignee refuses to clear customs or pay import taxes, WGC will charge for all outward transport fees, and the buyer will be responsible for any return shipping fees.

Return Handling & Restocking Fees
For returns made due to personal reasons, WGC Shop will charge a 15% handling and restocking fee. The buyer assumes all risks during the return process, including loss, damage, or failure to clear customs.

Order Cancellation Policy (Unshipped Orders)
Due to updates in our service platform policies, all successful and canceled orders are now subject to platform service fees. To minimize unnecessary platform fees and processing times caused by frequent cancellations, we have implemented a cancellation fee structure.

Tip: If you simply need to modify your order, please contact us directly. There is no need to cancel and reorder.

No Cancellation Fee Applied:

  • If the ordered item is unexpectedly out of stock (excluding Pre-Order items).
  • If a Pre-Order item cannot be delivered by the specified target date.

Cancellation Fees Applied: Fees will be charged if an order is canceled for purely personal reasons (with no out-of-stock items), if canceled after backordered items have already arrived, or if a buyer requests to cancel a pre-order before the specified delivery date.

Cancellation Fee Schedule:

  • 1% platform transaction fee: For cancellation of "Pre-Order Items" requested before the specified delivery date.
  • 2% platform transaction fee (Minimum HK$15): When the order status is "All Items In Stock and Unfulfilled."
  • 5% handling and restocking fee (Minimum HK$30): When the order status is "All Items In Stock and All Collected / Fulfilled."
  • 15% handling fee: When the order contains any modification work that is currently in progress.
  • 25% handling fee: When the order contains modification work that has already been completed.

Note: Bank charges for wire transfer orders are non-refundable. The refund procedure will only be initiated after the buyer agrees to and accepts these terms.
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